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A multi-national financial corporation has been in the process of implementing Consent Management across various business areas of the bank. This change can be described as; a System and process change, and a Legislative change. As per legislative requirements, and as it links to POPIA, a deadline had been set by the Banking Regulator to ensure compliance by 1st July, 2021. In order to achieve compliance, a deadline of 12th June was set for all customer facing interfaces to be updated with relevant screens, processes and systems. The primary focus of the Change Manager was to manage the development, quality control & roll-out of all training collateral to relevant front-line colleagues who would be impacted to various degrees by the changes introduced with Consent Management.
Consent Training Completion:
The Consent Programme Team required an individual who would manage the development and roll-out of training modules for the various front-line colleagues throughout the various areas of the business. Over and above this, there was a need to align training awareness and impact with the various stakeholders and to re-align the Consent Training Portal in line with current training topics, videos, training module links. The portal also included an up to date calendar with live training and awareness dates.
