Courageous Conversations Programme

Gain the skills and knowledge needed to engage in difficult conversations, with wisdom and empathy.
ChangeFolio Certification

This course is available as a private course with a minimum of 5 learners. Our private courses can be facilitated virtually or in-person.

Duration: 1 Day / 2 x ½ Days

Language: English

Effort: 8 Hours / 4 Hours Per Day

Course Type: Programme

Pathways: Business

Delivery: Virtual Facilitated & Instructor-Led

Course Overview.

Difficult conversations in the workplace are inevitable, as a result, learning how to communicate clearly and respectfully is a valuable skill for anyone working in a collaborative environment. This course will teach you how to have empathy while communicating without losing your point of view. Learn how to foster strong team dynamics and build trust within your team.

What’s in it For You?

Certification and Accreditation: Secure a ChangeFolio certification by completing this programme.

Succeed at Change: In just one day, you will learn how to have meaningful conversations that will build trust within your team and reinforce your role as an empathetic and trustworthy team member.

Put it into Practice: During this course, the following valuable tools will help you start and continue to have Courageous Conversations:

Situation-Behaviour-Impact Tool: this tool will help you focus on the facts when emotions take over.

Johari Window: this tool will help you identify the best version of yourself by increasing your self-awareness. This can help improve relationships with yourself and others.

Thomas Kilmann Model: this tool will help you understand how to adapt your approach when faced with difficult conversations.

 

Learning Outcomes

By the end of this programme, you will be able to:

  • Practice mindful communication
  • Strategically approach courageous conversations
  • Speak with purpose and boldness
  • Create a safe space for clear expression
  • Build connections and cultivate support
  • Build trust and rapport
Course Vision

This course is designed to equip employees at any level with the confidence and tools to navigate difficult discussions with empathy and clarity. Whether addressing poor performance, managing peer conflicts, or communicating organisational changes, this course combines practical tools with self-awareness techniques to transform these challenging moments into opportunities for growth and connection.


(Optional addition: By leveraging frameworks like the Situation-Behaviour-Impact tool to focus on facts, the Johari Window to enhance self-awareness, and the Thomas-Kilmann model to adapt communication approaches, we aim to empower individuals to lead with courage, foster stronger relationships, and create healthier workplace dynamics).

CHANGEFOLIO
Training Academy
ChangeFolio Certification
ACCREDITATION & CERTIFICATIONS

ChangeFolio Certification.

Upon completing courses owned by the ChangeFolio Academy and meeting all relevant tasks, you will be issued with a ChangeFolio certificate of completion.

We also award course badges specific to our training programmes as achievements upon completion that can be shared to LinkedIn aunder ‘licenses and certifications’ on your professional profile.

FAQ's
What payment options are available for this course?

We offer multiple payment options to suit our client’s individual needs.

For public courses:
Card payments are processed through our secure payment gateway. For companies that require an invoice, please follow our enquiry form process. For individuals that require a payment plan, this can be arranged prior to the commencement of a course.

For private courses:
For companies that require an invoice, please follow our enquiry form process.

Payment plans are only available for individuals only.

Is this course accredited or certified?

All ChangeFolio proprietary courses are ChangeFolio certified.

Who is the intended audience for this course?

This programme has been created for any individuals who have been identified as organisational champions of change. These resources are usually not part of the management or leadership structures but rather individuals who meet pre-defined characteristics that serve to influence and drive change on a peer-to-peer level. 

Does ChangeFolio offer private facilitation of this course for my organisation?

Yes, we provide customised solutions based on your needs. Reach out to our team for a consultation. Enquire now!

What is a learning pathway?

A learning pathway is a set of training courses that have been created to meet the needs of a defined audience, usually consisting of ascending or cascading levels of learning.

We offer change management training programmes, masterclasses and learning bites under our Practitioner’s Pathway for change management practitioners, HR practitioners, and project managers, and our Business Pathway for business leaders and employees.

What is the recommended registration process for this course?

Public course payment through the payment gateway will seamlessly be enrolled and registered on the ChangeFolio Academy.

For other payment types and course types, learners will be enrolled in the ChangeFolio Academy by ChangeFolio administrators.

We also offer a self-registration portal for organisation with a large volume of learners. This portal will allow learners to self-manage their enrollment and registration within the prescribed limits of the organisations purchases.

What is the difference between the role of a change champion and that of a leader of change?

Change Champions are usually individuals who carry high levels of influence across their peer groups while a leader of change usually refers to individuals who hold some form of managerial role and associated levels of power.  

What if my organisation can't attend this course over consecutive days?

There is the option of running a modularised programme which can be discussed with our clients. This would mean running the programme over one full day programme or 2 x ½ sessions, 

Does ChangeFolio offer course content customisation to align to the need within my organisation?

Yes, we can customise content to align to the organisations needs, context, culture, types of change and terminology.

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#changemanagement #communication